EverSport Help

General Questions

Technical Help & Troubleshooting

Login, Purchasing and Vouchers

General Questions

Where's your schedule of events?

The schedules exist on our site by league and by sport. Just navigate to your favorite league or sport and you'll see all we offer, including past events. Some schedules are dynamic, so we'll continue to update our game schedules as we get information from our various partners.
 

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I don't see what I want. Why don't you have games from other sports or leagues?

We're constantly working to stream more games to more viewers around the world. Stay tuned...

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Are streams on eversport.tv available in every country?

Most of the live content on EverSport is geo-restricted, meaning it is only available in certain countries.  If a particular country is restricted from accessing an event on EverSport, it’s because the rights holder to that event is not authorizing us to distribute it in that location.  In those instances, it is often because it is available on TV in that location.  
 

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Why aren't certain broadcasts available on eversport.tv?

If you don’t see the content you are looking for listed, it’s because we do not currently have the authorization to distribute it in your location.  We are continually adding new content to the schedule, so check in often to see the latest content available.  Also, send us a note to let us know what you’d like to see on Eversport.
 

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Technical Help & Troubleshooting

I'm having trouble subscribing or logging in. Help!

Having to log in every time you start a stream?


If you're being asked to log in when changing to another channel/stream/event, you will need to change your cookie settings on your browser to Always Allow Session Cookies. 

Here's how:

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What system requirements do I need to watch live and archived streams on eversport?

In order to view our broadcasts without any issues, it's best to have at least 1.5 MB consistent download speed, below that your quality may vary. At minimum you will need at least 1 MB of bandwidth, but you may experience buffering issues. Test your bandwidth at http://speedtest.net
 

Minimum System Requirements

Windows

  • Processor Intel Pentium 4 or equivalent with 1 GHz processor.
  • Operating System: Windows 10 with all available updates, Windows 8 with all available updates, or Windows 7 with all available updates.
  • RAM 512 MB minimum (1 GB recommended)
  • Video Card 32 MB minimum (128 MB recommended)

Browser

  • Internet Explorer in Standard Document Mode (version 9 or later)
  • Microsoft Edge (Windows 10)
  • Mozilla Firefox (version 38 or later)
  • Chrome (version 40 or later)
  • Note Internet Explorer 9 or later does not support true fullscreen mode in JavaScript
  • Flash
    • For Real Time Messaging Protocol (RTMP) playback: 10.0 or higher (10.1 or later recommended)
    • For HTTP Dynamic Streaming (HDS) playback: 10.1.0 or higher
  • Screen Resolution 800 x 600 minimum (1280 x 1024 or greater recommended)

Internet Connection

  • Broadband/High Speed (DSL, Cable, T1, etc.)
  • Dial-up connections are insufficient for video playback
  • Playback Type Flash with HTML5 fallback


Mac OS X

  • Processor Intel Core2 Duo 1.83GHz or faster processor.
  • Operating System Mac OS X 10.5 or greater with Intel Processors of 1GHz or better; no PowerPC support.
  • RAM 512 MB minimum (1 GB recommended)
  • Video Card 32 MB minimum (128 MB recommended)

Browser

  • Safari (version 8 or later)
  • Mozilla Firefox (version 38 or later)
  • Chrome version 40 or later
  • Flash 10.0 or higher (10.1 or later recommended)
  • Screen Resolution 800 x 600 minimum (1280 x 1024 or greater recommended)

Internet Connection

  • Broadband/High Speed (DSL, Cable, T1, etc.).
  • Dial-up connections are insufficient for video playback.
  • Playback Type Flash with HTML5 fallback.


Note Live and On Demand streams from eversport.tv are accessible on mobile devices, however eversport.tv site is not currently optimized for mobile devices


Apple iOS

  • Operating System: iOS 7 or later

Browser

  • Safari
  • Internet Connection WiFi or 3G
  • Playback Type HTML5


Android 

  • Operating System Android 2.3 or later

Browser: Pre-installed browser, Chrome for Android 2.3.x

  • Internet Connection: WiFi or 3G
  • Playback Type: HTML5
  • Note: Android device testing is limited to popular Android devices from Samsung, Google, and HTC.


Note Live and On Demand streams from eversport.tv are accessible on mobile devices, however eversport.tv site is not currently optimized for mobile devices


Kindle Fire

  • Operating System Android 2.3 or later
  • Browser: Pre-installed browser
  • Internet Connection: WiFi or 3G
  • Playback Type: HTML5

Windows Surface

  • Operating System: Windows RT or Windows 8 Pro
  • Browser: Pre-installed browser
  • Internet Connection: WiFi or 3G
  • Playback Type: HTML5
     

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I'm still having trouble subscribing or logging in. Help!

Sorry about that. Please contact our support team here: support@eversport.tv

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What causes the quality of my stream to change?

 

A drop in bandwidth available on your computer or device is the most common reason for the quality of the stream you see to change. In addition, your Internet connection speed will have a direct impact on your streaming quality. The health of the device you are playing on can also a factor at times, so see the device and OS requirements above.


In order to view our broadcasts without any issues, it's best to have at least 1.5 MB download speed, below that your quality may vary. At minimum you will need at least 1 MB of bandwidth, but you may experience buffering issues.


Test your bandwidth at http://speedtest.net


 

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What devices are supported by Eversport?

EverSport's player provides support for Flash playback with HTML5 fallback for a number of platforms.


The following table lists the type of support provided for devices and operating systems. In addition to the following platforms, we are in testing with various other platforms.

Player Support OS Device
Flash playback with HTML5 fallback Android 2.2+ Mobile devices (cell/smart phones and tablets)
HTML5

Amazon Kindle OS (built on Android 2.3+)

Amazon Kindle Fire
HTML5 Blackberry OS 7.1 Blackberry Phones
HTML5 iOS 4.3+

On mobile devices (iPhone/iPad)

HTML5 Windows Phone 7.5+ On Windows Phone
HTML5 Windows 8 Windows RT
HTML5 or Flash in Metro Mode (if website is whitelisted), otherwise Flash in Classic Mode Windows 8 Windows 8 Desktop


The Player for HTML5 works with the following browsers on all Ooyala supported devices:

Browser Player Support
Chrome Flash with HTML5 fallback.
Firefox Flash playback.
Internet Explorer (7+) Flash playback with HTML5 fallback. Note that IE9 does not support true fullscreen format from JavaScript.
Safari Flash playback with HTML5 fallback.

 

Note: On desktops, we support only Chrome and Safari. We support HTML5 fallback (not enabled by default) on Chrome, IE9+ and Safari.
 

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Login, Purchasing and Vouchers

Do I have to pay for streams on EverSport?

Some events broadcasts are made available for free and some broadcasts are only available on a pay-per-view or subscription basis. You will never be charged for any content without going through an online payment process and confirmation to pay for that content.

 

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How do I pay to watch content?

From any event requiring a payment that is also available in your country, follow these instructions to login or create an account prior to paying.

1. Login or sign up. On the video player you'll see both options. If you have ever paid for an event or subscription on EverSport, you should already have an account. If not, you'll need to sign up here prior to paying.

eversport paywall


2. Select the content package and price option you'd like, if an option exists. 

eversport paywall

3. Enter a voucher code for pricing discount if you have one. If your voucher covers 100% of the purchase price, you can skip the credit card entry form. Just follow the prompts to watch your content.

eversport paywall

4. Enter credit card details.

eversport paywall

5. Enjoy your video!  

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Having to log in every time you start a stream?

If you're being asked to log in when changing to another channel/stream/event, you will need to change your cookie settings on your browser to Always Allow Session Cookies. 

Here's how:

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Is my payment secure?

All sensitive data we handle is sent via SSL.  

This is not indicated in the address bar of the browser as HTTPS because all security is handled inside the player itself. We do this so partner sites (e.g. the league and teams) can embed our player and embed with the same level of security. It's purely the calls that need to be made via HTTPS which are, such as private user details or payment information.
 
The security of the site is visible using any website inspection tool.
 
We are PCI Security Council certified and constantly ensure that everything from the entry of card data, through the data processing journey is processed in accordance with PCI Security Council standards.
 

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I still need help!

No problem. Contact us here and we'll reply as soon as possible.

 

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